At Kinder Spring, we're committed to providing thoughtful and impactful services for every family we work with. Please review our policy below before making a booking or purchase.

Cancellation Policy

• You may cancel your booking or service up to 24 hours before the scheduled session without any penalty.
• Cancellations made less than 24 hours in advance will not be eligible for rescheduling or refund, unless under exceptional circumstances (to be reviewed case-by-case).
• To cancel, please email us at contact@thekinderspring.com or contact your assigned coordinator.

Refund Policy

• Services once availed are non-refundable.
• This includes therapy sessions, consultations, assessments, or any service-based packages that have been partially or fully delivered.
• In case of a technical issue or failure on our end to deliver a booked session, we will offer rescheduling or credit for future use.
• Refund Processing Time: Where refunds are applicable, they will be processed within 5-7 working days from the date of approval. The credited amount will reflect in your bank account or original payment method within this timeframe.

Rescheduling

• You can reschedule your session once, provided we are informed at least 24 hours in advance.
• Missed sessions without prior notice will be considered as availed and not eligible for rescheduling or refund.

Need Help?

For questions related to cancellations or refunds, reach out to us at:

Email: