Last Updated: 2 January 2026

Shipping Policy

We ensure safe, hygienic, and compliant delivery of all medical products.

• Order Processing:
  Orders are processed within 1–3 business days after payment confirmation, excluding Sundays and public holidays.

• Delivery Timeline:

  • Domestic Orders (India): Delivered within 5–10 business days.

  • International Orders: Delivery timelines vary based on destination, customs clearance, and courier partner.

• Shipping Charges:

  • Domestic Shipping: Free of charge.

  • International Shipping: Charged at actual courier and customs costs, calculated at checkout or communicated separately.

• Order Tracking:
  Tracking details will be shared via email or WhatsApp once the order is dispatched.

• Delays:
  Delivery timelines may be affected by regulatory checks, courier delays, weather conditions, or customs procedures. Such delays are beyond our control.

Exchange & Return Policy

Due to the sensitive nature of medical and healthcare products, we follow a strict no-exchange and no-return policy.

• Once delivered, products cannot be exchanged or returned, under any circumstances.

• This policy is in place to ensure product safety, hygiene, and regulatory compliance.

Damaged or Incorrect Products

In the rare event that:

• You receive a damaged product, or

• You receive a wrong item

Please notify us within 48 hours of delivery with:

• Order ID

• Clear photos/videos of the package and product

After verification, we will take appropriate corrective action at our discretion.

Cancellations

• Orders can be cancelled only before dispatch.

• Once the order has been shipped, cancellation requests will not be accepted.

Important Medical Disclaimer

• Products sold on this website are medical/healthcare products and should be used only as directed by a qualified healthcare professional.

• We are not responsible for adverse effects arising from improper usage, self-medication, or non-adherence to prescribed guidelines.